Display
For clipped text, missing images or menu issues, include browser and page details.
b33 help: from symptom to next action
Separate loading issues, clipped text and questions about information. Email [email protected] with the page name for content or display enquiries.
Establish the scope
If one page fails, try another. Failure across all pages may involve the connection or browser; a single affected page needs its address recorded. Note the result rather than repeating identical checks.
An incorrect-password message differs from clipped text. Forgotten credentials belong to recovery, while unexplained changes belong to security. This distinction avoids unnecessary data clearing or duplicate accounts.
For a possible content error, identify the passage and page. “It does not work” gives little diagnostic information. A useful report can be made without exposing account secrets.
Four steps to a useful report
Describe the symptom
Separate the expected behaviour from what happened.
Check the scope
Establish whether one page or all pages are affected.
Change one thing
Refresh once or try another browser and note the result.
Send details
Include the page, time, device and actions already tried.
Choose the right help topic
The right category leads to a more precise next action.
Identity
Use recovery guidance for forgotten credentials and sign-in guidance for routine access.
Financial disputes
Take actual transaction issues to the relevant provider; this site’s contact channel concerns content.
What to include in an email
Start with the page name and a brief description. Add the approximate time, device, browser and test results. Do not delay urgent security action while assuming a particular reply time.
Redact emails, phone numbers, identifiers and private messages in screenshots. Never send passwords, PINs or codes. Email [email protected] with a specific question.
Questions and practical answers
How often should I refresh?
Test once and note the result; move to a different diagnostic step if it persists.
What if an image is missing?
Check another page, the connection and browser, then identify the affected image.
Should I send my password?
No. It is unnecessary for describing the problem.
Is there live chat?
The published contact for this site is [email protected].